The following applies to deliveries to countries in the European Union (EU):

Private customers:
For deliveries within the EU, the VAT rate of the recipient country will be applicable – as of 1 July 2021.

Business customers:
For deliveries to a company based in an EU member state, no value added tax (VAT) will be applicable provided that a valid VAT Identification Number (VAT ID no.) for the respective EU country has been provided.

Please note: If a valid VAT ID number is not provided, the VAT rate applicable to the recipient country will be applied.

The following applies to international deliveries to countries outside of the EU:

No value added tax (VAT) are charged for international orders outside of the EU.

Customs clearance: When a shipment is imported into a country outside the EU, the process of customs clearance is the responsibility of the shipping service provider or a customs agent of your choice. Any associated costs, including customs duties and associated handling fees, will be billed to the shipment’s recipient prior to delivery, and your goods will be released for delivery only after payment has been made.

The applicable import cost differs for each country, influenced by varying import regulations, customs policies and tariff rates, which prevents us from offering precise information.

Certain countries may require additional import documentation, including certificates of origin and import licenses. Generally, we are able to provide and include the standard documents. In other instances, our knowledgeable team is ready to support you with your requests and the necessary processing.

Based on the Brussels Tariff Number (customs tariff code), which you will find under online shop under the bar code, you are able to check the applicable customs duties at local customs office.

For US customers, please be advised that products containing metal (steel/aluminium) are currently incurring a higher tariff rate for imports into the United States.

To determine the specific regulations governing imports and rates in your country, please consult your local customs office.

Important Shipping Notice for USA and Canda:
Depending on your exact delivery address, a UPS imposed Extended Area Surcharge (EAS) will apply to remote or less populated delivery locations. If this surcharge is applicable, we will contact you immediately via email before processing your payment or shipping with the recalculated shipping cost for your approval

Can't find your country in the country selection?

If your desired delivery country is not listed under our country
selection, please contact our customer service team. We will be happy to check the import requirements and provide you with a detailed quote including shipping costs and any additional information required.

Dangerous goods deliveries

Our alcohol-based inks are classified as dangerous goods in accordance with EC Regulation 1272/2008 and are subject to special shipping regulations.
When transported by air, magnets are also classified as dangerous goods and are subject to IATA packaging regulations.

Our customer service team will be happy to provide you with an overview of the countries to which we can deliver these products subject to certain conditions.