Collect points and enjoy benefits with our
loyalty program
This is how our loyalty program works:
Verify your email address and receive a 15% discount code that you can use on your first order. The discount code can be used once on all items in our online shop (excluding: books, gift vouchers, and already reduced items), is valid for 30 days, and cannot be combined with other discount codes.
Sign up for our newsletter and always be the first to hear about news and attractive promotions. On top of that, we’ll give you a 15% discount code that you can use on your next order. The discount code can be used once on all items in our online shop (excluding: books, gift vouchers, and already reduced items), is valid for 90 days, and cannot be combined with other discount codes.
You are now registered and automatically collect valuable Neuland points with every online order. The number of points is automatically calculated based on the value of your order. Starting from a net order value of €50, you can enjoy your first Neuland point. At €100 net, you get two points, and so on... Your collected points are automatically credited to your points account after payment has been completed.
Tell us your date of birth and every year, right on your birthday, we will automatically gift you 5 Neuland points.
Recommend us!
In your customer account under Neuland Points in the points account, or via the 'Loyalty Program' button in the sidebar, you will find your personal referral link. Send this link to someone who might be interested in our products. If a new customer places an order, you will receive a 15% discount code. Your discount code can be used once on all items in our shop (excluding books, gift vouchers, and already reduced items), is valid for 90 days, and cannot be combined with other discount codes.
The best part: The person who is referred also benefits from your recommendation
and saves 15% on their first order via your link. The discount code in the link
can be used once on all items in our shop (excluding books, gift vouchers, and
already reduced items), is valid for 30 days, and cannot be combined with other
discount codes.
Unfortunately, all books are excluded from the loyalty program. For these products, we are not
allowed to credit or redeem any points!
How long are Neuland points valid?
From the moment the points are credited, your Neuland points are valid for 365 days. If no additional points are added, your points will expire unless you convert them into discount codes beforehand. (Don’t worry: we will remind you in time with an email.) If new points are added within 365 days, all your Neuland points are valid again for 365 days from that moment. With new points, you also extend the validity of the old ones.
Where can I see my points balance?
You need to be logged into your customer account for this. There are two simple ways to access information about your Neuland points: either in your customer account via the Neuland Points menu in the points account, or via the 'Loyalty Program' button in the sidebar. Here you can also convert them into discount codes.
How can I redeem my points?
You can easily convert your collected points into a net price advantage. You can conveniently generate the discount code directly in your customer account under Neuland Points in the points account or via the 'Loyalty Program' button in the sidebar. You decide yourself how many Neuland points you want to redeem.
Remember: Only redeem as many Neuland points as your order value, because points redeemed
in excess cannot be credited back.
Alternatively, you can now also convert your Neuland points directly into a discount code
during checkout.
You can then redeem this discount code during the checkout process, and the net price advantage will reduce your net order total.
This works with every purchase, except during discount promotions. In those cases, it is not possible to redeem loyalty points.
Where can I find my discount codes?
You can find your discount codes either in your customer account under Points Account – 'Your available discount codes' or via the 'Loyalty Program' button in the sidebar under 'View your discount codes'. It is also possible to select the discount codes directly during checkout.