Collect points and enjoy benefits with our
loyalty program
This is how our loyalty program works:
Open a customer account and verify your email address, and you’ll have secured your first 5 points!
Sign up for our newsletter. Your points account will grow by 5 points, and you’ll be the first to hear about news and attractive promotions.
Now you’re registered and automatically collect valuable Neuland points with every online order. The number of points is calculated automatically from the value of your order. Starting from a net order value of €50, you’ll receive your first Neuland point. From €100 net, you get two points, and so on... Your collected points will be automatically credited to your points account after payment has been completed.
Share your date of birth with us, and every year on your birthday you’ll automatically receive 5 Neuland points as a gift.
Recommend us!
In the “Neuland Points” tab under “Collect points,” you’ll find your personal referral link. Send this link to someone who might be interested in our products. If a new customer places an order, you’ll receive 5% of the net order value as Neuland points credit. The best part: The referred person also benefits from your recommendation and saves 5% on their first order via your link.
Unfortunately, all books are excluded from the loyalty program. For these products, we cannot credit or redeem points for you!
In addition, self-referral is not possible.
How long are Neuland points valid?
From the moment they are credited, your Neuland points are valid for 365 days. If no additional points are collected, your points will expire unless you convert them into shopping vouchers beforehand. (Don’t worry: we’ll remind you in time via email.) If new points are added within 365 days, all your Neuland points are valid again for 365 days from that moment. So new points also extend the validity of the old ones.
Where can I see my points balance?
You need to be logged into your customer account. There are two simple ways to access your Neuland points: either in your account under “Neuland Points,” or via the “Loyalty Program” button in the sidebar. Here, you can also convert them into vouchers.
How can I redeem my points?
You can easily convert your collected points into a net price advantage. You can generate the discount code directly in your customer account under “Your vouchers” or via the “Loyalty Program” button in the sidebar. You decide how many Neuland points you want to redeem.
Remember: only redeem as many points as match your order value, since excess redeemed points cannot be credited back.
This works with every purchase, except during discount promotions. Loyalty points cannot be redeemed in such cases.
You can then redeem this discount code during checkout, and the net price advantage will reduce your net order total.